📦 Shipping & Delivery

We deliver your ELYRISA Mood Necklace nationwide across Pakistan.

Delivery Timeframe

• Lahore: 24-48 hours
• Karachi, Islamabad, Rawalpindi: 2-3 business days
• Other major cities: 3-4 business days
• Remote areas: 4-5 business days

Shipping Charges

• Rs 200 flat rate across Pakistan

You will receive order tracking information via WhatsApp after your order is confirmed.

💳 Payment Terms

We offer Cash on Delivery (COD) for your convenience and security.

• No need to pay online
• Pay only when you receive the product
• Inspect the product before payment
• 100% secure and risk-free

Please keep the exact amount ready (Rs 1,099 + delivery charges if applicable) when the courier arrives.

↩️ Returns & Exchange

7-Day Return Policy

We want you to love your ELYRISA necklace. If you're not satisfied, you can return it within 7 days of delivery.

Conditions for Returns

• Product must be unused and in original packaging
• Tags and accessories must be intact
• Contact us via WhatsApp within 7 days of delivery
• Return shipping costs are covered by ELYRISA for defective items

Non-Returnable

• Products damaged due to misuse
• Items without original packaging
• Products returned after 7 days

✓ Product Quality Guarantee

Every ELYRISA Mood Necklace is carefully inspected before shipping.

• Premium quality materials
• Color-changing technology guaranteed
• Hypoallergenic and skin-safe
• Durable chain and clasp

If you receive a defective or damaged product, we will replace it immediately at no extra cost.

🔒 Privacy Policy

Information We Collect

We collect only essential information to process your order:

• Name and phone number
• Delivery address
• Order details

How We Use Your Information

• Process and deliver your orders
• Send order updates via WhatsApp
• Improve customer service

Data Security

Your personal information is stored securely and never shared with third parties for marketing purposes.

📞 Contact & Support

Have questions? We're here to help!

• WhatsApp: +92 331 4883950
• Response Time: Within 2-4 hours (9 AM - 9 PM)
• Email: shop@elyrisa.com

For order tracking, returns, or any concerns, contact us via WhatsApp for the fastest response.

⚖️ Legal Terms

Order Confirmation

Your order is confirmed once you receive a WhatsApp message from our team with order details and tracking information.

Pricing

All prices are in Pakistani Rupees (PKR) and include applicable taxes. Prices are subject to change without prior notice.

Product Images

Product images are for reference. Actual colors may vary slightly due to lighting and screen settings.

Liability

ELYRISA is not responsible for delays caused by courier companies, natural disasters, or circumstances beyond our control.

Modifications

We reserve the right to update these terms at any time. Changes will be posted on this page.

💜 Our Promise

At ELYRISA, we're committed to:

• Delivering premium quality products
• Providing excellent customer service
• Maintaining transparent communication
• Ensuring your satisfaction and trust

Thank you for choosing ELYRISA. We're honored to be part of your journey. ✨